Advanced Business Writing Developing Yourself as a Leader Hiring Outstanding Teams Performance Management (Second Edition) Managing Information Effectively Developing and Presenting Successful Training for Non-training Professionals Excellence in Technical Customer Service Microsoft Office InfoPath 2007: Creating InfoPath Forms Microsoft Office Project 2007: Professional Microsoft Office Project 2007: Web Access Using Data to Communicate Getting the Results Without the Authority Effective Management Problem-Solving Skills Managing Organizational Goals Advanced Communication Skills Creating and Maintaining Life Balance What Good Managers Do: The First 100 Days Microsoft Office Visio Professional 2007: Level 1 Microsoft Office Visio Professional 2007: Level 2 Financial Essentials Writing for a Global Audience Effective Facilitation Skills Project Management Skills for Non-Project Managers Managing Project Teams Interviewing Skills for Managers Coaching Essentials Emotional Intelligence for Managers Change Management for Managers Customer Service Skills Communicating Across Cultures Change Management for Employees Strategic Planning Skills Practical Leadership Managing Innovation and Creativity Negotiating Skills Performance Management Managing Conflict Effective Presentations Effective Business Writing Effective Time Management Motivating your Employees Sexual Harassment Awareness for Employees Sexual Harassment Awareness for Supervisors Fundamentals of Customer Service (K2 ID) Fundamentals of Communication (K2 ID) Fundamentals of Selling (K2 ID) Appraising Performance (K2 ID)
