Business Skills Training Overview
In any profession, you will find yourself in a situation where you need to relay information to another colleague. When such situations arise, good communication skills are an essential part of getting your message across clearly. This course will show you how to apply advanced verbal and written communication techniques in your workplace.
Courses Objecties:
You will examine the components of good written and verbal communication.
Prerequisites
There are no prerequisite skills for this course, however, you might be interested in the following related courses: Problem-Solving Skills, Negotiating Skills, Business Presentations, and Business Writing: From Email to Proposals.
Delivery Method:
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities
Target Student;
Business professionals who are interested in learning effective written and verbal communication techniques.
Hardware Requirements
- Pentium 90 MHz or higher processor, or Macintosh PowerPC.
- Screen resolution of 800 x 600 set to 256 colors.
Software Requirements
- Windows® 95, Windows® 98, Windows® 2000, Windows® ME, Windows® NT 4.0, Windows® XP Home Edition, or Windows® XP Professional.
- Microsoft Internet Explorer 5.0x, 5.5, 6.0; or Netscape Navigator (excluding 6.0 and 6.1).
- Adobe Acrobat Reader 6.0 or higher; Apple QuickTime 5.0 or higher; Macromedia Flash Player 6.0.79 or higher; or Macromedia Shockwave 7.0.2, 8.0, 8.5, 8.5.1 or higher.
- Turn off pop-up blocking. (Windows XP with Service Pack 2 Internet Explorer users only).
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Performance-Based Objectives
Upon successful completion of this course, students will be able to:
- determine the content of your message.
- determine the best way to prepare and deliver your message verbally.
- examine the basics of building a well-structured presentation.
- examine the mechanics of delivering a successful presentation
Course duration
1 Day
Business Skills Training outline
Lesson 1: Write to be Understood
- Topic 1A: Determine When to Write
- Topic 1B: Plan Your Message
- Topic 1C: Perfect Your Style and Mechanics
- Topic 1D: Writing in the Workplace
Lesson 2: Speak to be Heard
- Topic 2A: Prepare Your Message
- Topic 2B: Deliver Your Message
Lesson 3: Plan for High Impact
- Topic 3A: The Importance of Planning
- Topic 3B: Outline Your Presentation
- Topic 3C: Develop Your Script
- Topic 3D: Add Visual Aids
Lesson 4: Captivate Your Audience
- Topic 4A: Make Final Preparations
- Topic 4B: Basics of Delivery
- Topic 4C: The Question-and-Answer Session
- Topic 4D: Assess the Presentation
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