IBM Tivoli Storage Manager (ITSM) Modular Training
This course is provided by Wintrac. Wintrac
provides one stop shopping for all your IT training needs. Wintrac’s course
catalog of over two thousand courses includes courses on IBM Tivoli Systems
Management Training
Tivoli Training Overview
This customized workshop structure consists of multiple modules that can be combined to address a specific skill set requirements and areas of interest.
The specific course streams are as follows:
ITSM Implementation Basics
ITSM Configuration Options
ITSM End User Orientation
ITSM Help Desk Support Orientation
Tivoli Training Audience
This course streams can be customized for the ITSM administrators, end users as well as for the operations and help desk staff.
Tivoli Training Topics
ITSM Implementation Basics.
The target audience is anyone that will be implementing, managing and maintaining an ITSM infrastructure environment.
ITSM Configuration Options
The ITSM configuration options can be selected to concentrate on.
ITSM End User Orientation
This module addresses the skill set required by ITSM end user. The selectable options concentrate on.
ITSM Help Desk Support Orientation
This module addresses the skill set required by ITSM user support staff. The selectable options concentrate on
Tivoli Training Course duration
From a one day ITSM overview to an extensive System Administration training program.
Tivoli Training Course outline
1. ITSM Implementation Basics
The target audience is anyone that will be implementing, managing and maintaining an ITSM infrastructure environment.
The duration of this set of training modules is up to 5 days. The Implementation Basics consist of the following topics:
ITSM Overview
Initial ITSM Server and client installation
Administration overview
Tailoring the server database
Tailoring the server storage pools
Client setup
Policies and practices
Schedules, automation, scripts, macros and logging
Server backup and recovery
2. ITSM Configuration Options
The ITSM configuration options can be selected to concentrate on:
Disaster Recovery Manager
Bare Machine Restore Capability
Multi server environments
Administration
Configuration Management
Exploiting Shared Resources
Server-to-server virtual volumes
SAN resources
Clustering and High availability
Protect Agents
Data Base
Mail Servers
SAP Environments
WebSphere Environments
Hardware
Storage Manager
SAN Exploitation
ITSM Reporting, Interfaces and tools
SQL basic reporting
ODB interface
Reporting products and tools
3. ITSM End User Orientation
This module addresses the skill set required by ITSM end user. The selectable options concentrate on
ITSM Overview
User interfaces
User Function Exploitation
Backup
Recovery
Archive
Retrieve
4. ITSM Help Desk Support Orientation
<
This module addresses the skill set required by ITSM user support staff. The selectable options concentrate on
Initial ITSM client installation
Installation verification
Client node definition
Associating schedules
Associating client option sets
Mobile client support
User file recovery
Backup
Recovery
Archive
Retrieve
Deferred recovery
Scheduling methodology
Point in time recovery
Client backup sets
Specialized client setup and use training
Sysadmin’s and the command line clients
ITSM protect agents
Data base
Mail
Enterprise Resource Planning (SAP)
Hardware
Minimum Hardware Requirements
Supplied on request only
Minimum Software Requirements
Supplied on request only
Please contact your training representative for more details on having this course delivered onsite or online
