Overview:
Successful communication is a vital part of any efficient organization and yet, it is also one of the most difficult components to establish and maintain. This two-day course will provide students with a thorough understanding of the different types of communication, how authority and personality types impact communication, and how to develop tools for effective communication. Students will also learn how their communication styles and those of others can be used to avoid or exacerbate conflict.
Audience:
Management and HR Professionals.
Prerequisites
None.
Course duration:
2 days
Course outline:
1. Defining communication
- What is communication?
- Different levels of communication
- Encoding, decoding and sending
2. Personality assessment
- Personality assessment
- Interpretation
- Characteristics of each preference
- Contribution to groups by type
- Application of personality preferences
3. Communication styles
- Modalities
- Communication preferences
- Personal communication
4. Common communication filters
- Defining filters
- Age
- Race and ethnicity
- Culture
- Gender
5. Internal dialogue
- The dialogue
- Assumptions
- Values
- Undiscussable topics
6. Positional authority
- Organizational constructs
- Communication framework
- Positional power
- Credibility
7. Building rapport
- The way humans connect
- Active listening
- Paraphrasing statements
- Encouragement
- Nonverbal and subtext messages
8. Avoiding unnecessary conflict
- Misunderstanding and disagreements
- Sources of conflict
- Methods for handling conflict
- Conflict management
- Mitigating threatening language and ideas
9. Conflict communication styles
- Defensiveness and provocations in communication
- Using humor and quick comments
- Being assertive, not aggressive
- Making feelings explicit in communication
10. The message
- Creating messages
- Personal communication preferences
11. Personal communication action plan
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