This comprehensive workshop helps business analysts complement their practical systems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment. *PDUs = 16.
Audience:
Those who need to learn practical interpersonal techniques for analysis: business systems analysts, manager, IT professionals, or other business professionals.
Prerequisites
Fast Start® in Business Analysis.
Course duration:
2 days
Course outline:
1. Introduction
- Welcome to Survival Skills for
Analysts!
- What Do You Need to Survive?
- Workshop Objectives
- (BABOK) Competencies
- Workshop Materials/ Logistics
2. Interpersonal Style and Stakeholder
Analysis,
- The Social Style Model
- Assertiveness
- Responsiveness
- The Social Styles
- Social Style Strengths & Weaknesses
- Social Style & Backup Behavior
- Versatility
- Working with Others
- Classification Ethics
- Stakeholder
- Stakeholder Attitude
- Stakeholder Influence
- Stakeholder Authority
- Documenting Stakeholder Information
- Analyzing the Stakeholder Group
- Real World Application of Interpersonal
Style
3. Team Development
- The Importance of Relationships
- What Makes a Group a Team?
- A Model of Team Development
- Stages of Team Development
- Team Norms
- Team Roles
- Task Roles
- Relationship Roles
- Individual Roles
- The 5 Dysfunctions of a Team
- Dysfunctional Team or Healthy Team
- Virtual Teams
- Virtual Team Performance
- Real World Application of Team
Development
4. Effective Communication
- The Communication Process
- The Communication Breakdown
- Nonverbal Communication
- Body Language
- Communication Filters
- What Are Your Filters?
- Listening
- Active Listening
- Listening Traps
- More Effective Listening
- Planning Communication
- Real World Application of Effective
Communication
5. Questioning and Interviewing
- Types of Questions
- Survival Skills for Analysts
- © ITCourseware, LLC 2
- Survival Skills for Analysts v3.1
- Asking Effective Questions
- The B-PER Questioning Model
- Background Questions
- Problem Questions
- Effects Questions
- Results Questions
- Preparing for Interviews
- Before the Interview
- Conducting the Interview
- After the Interview
6. Problem Solving
- The Problem Solving Process
- Step 1 – Determine the problem and
analyze the root cause
- SWOT Analysis
- Fishbone Diagram
- 5 Whys Questioning Technique
- Pareto Analysis
- Step 2 – Generate Ideas for the Future
State
- Brainstorming
- Step 3 – Choose the Solution(s)
- Step 4 – Implement the Solution
- Step 5 – Evaluate the Solution
Performance
- Real World Application on Problem
Solving
7. Conflict Management
- Conflict
- Conflict Styles
- Conflict Management for the Team
- An Approach for Managing Conflict
- More Tips for Handling Conflict
- Gaining Consensus
- Achieving Commitment
- Real World Application of Conflict
Management
8. Meetings and Facilitation
- Effective Meetings
- Preparing for the Meeting
- Virtual Meeting Best Practices
- Managing Disruptive Behavior
- Effective Facilitation
- Low-Intervention Facilitation
9. Improving Business Analysis
Performance
- Objectives Revisited
- Business Analysis Performance
- Business Analysis Plan
- Business Analysis Performance
Measurements
- Improving Business Analysis
Performance
10. Appendix A: Glossary
- Common Acronyms
- Definitions
11. Appendix B: Index
12. Appendix C: Recommended Reading
