Overview:
This performance management program teaches you the basic concepts of a performance management system and the means needed for building and implementing a performance strategy within your organization. This understanding empowers you to translate your strategy into actions that can be measured and monitored throughout your organization. Create ownership and accountability in your employees by giving them meaningful goals, develop credible measurements that impact results and have meaning for the employee and the organization, and when needed, follow a fair and objective plan for progressive discipline when performance problems haven’t been solved through other means.
Audience:
HR and Training Professionals
Prerequisites
None.
Course duration:
Half day
Course outline:
1. Finding and assessing performance problems
- Recognizing the nonperformer or problem employee
- Strategies for confronting problems early
- Creating clear documentation and assessment of problem employees
2. Conducting winning confrontation sessions
- Identify the outcomes that you want for your nonperformer
- Dealing with your own emotions when you confront employees
- Approach confrontation without intimidation
- Run a successful confrontation session
3. Setting and communicating realistic standards
- Develop standards for quantity, time cost and quality
- Communicating clear standards
- Assessing standards for effectiveness
- Interpreting standard assessments and determining why standards aren’t being met
4. Obtaining employee commitment to high quality performance
- Recognizing “interferences” and how it can affect employee performance
- Getting employees to buy into standards
- Employing “buy-in” strategies
- Identifying the demotivators that dissatisfy or demoralize your employeesIdentifying what your employees want the mostReinforcing and recognizing quality work
5. Discipline for positive results
- Running a formal disciplinary session
- How to talk to an employee who is failing
- Creating a more positive discipline experience for you and your employee
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