Overview:
Why a program about managing managers? What is it that’s difficult? #1: Balancing daily tasks with long-term strategic thinking. If you have managers reporting to you, lots of their “stuff” ends up being “fires” for you to put out. #2: Your direct reports may manage a wide variety of functions, and it’s difficult for you to create a sense of unity and cohesiveness for your entire group. #3: If you’re typical of most mid-level managers (and of most people!), you would just as soon ignore sticky situations such as dealing with difficult people. In fact, you may even back away. Managing managers takes courage, and in this course we give you a simple, but effective two-pronged approach — focusing on developing your business strategy, while also improving your leadership skills.
Audience:
Mid-level managers seeking to improve their management skills and abilities.
Prerequisites
None.
Course duration:
1 day
Course outline:
1. Your role as liaison
- Translating the organizational vision into functional strategies
- Sharing feedback up and down the organizational ladder
- Developing meaningful performance assessment and measurement tools
- Building alliances and relationships throughout the organization
2. Sharpening your communication skills
- Shifting to a big picture focus
- Using story telling to inspire and share information
- Developing a strategic message
- Using listening skills to avoid misunderstandings and mistakes
- Communicating a change message that includes facts and feelings
3. Increasing your management effectiveness
- Understanding what motivates your managers
- Creating a sense of unity and purpose among different units
- Choosing the most appropriate leadership style
- Avoiding micromanaging while maintaining practical controls
4. Developing your managers
- Using delegation as a tool for growth
- Demonstrating the difference between coaching and managing
- Helping managers become better coaches
- Helping managers achieve organizational goals through individual employee execution
- Providing tips for managing a diverse workforce
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