This course is provided by Wintrac.
Wintrac
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Professional Soft
Skills Workshops training
Overview
Effective managers play a major role in increasing the productivity and performance of IT professionals. They facilitate the rapid orientation of new employees and encourage the retention of existing, valued employees. This workshop develops and refines skills and techniques that improve management effectiveness in an IT environment.
Prerequisites
None
Audience
Managers, project managers, and team leaders.
Maximum number of participants: 12
Course duration
2 Days
Classroom Requirements
Room set up as horseshoe and large enough for team activities, or with break-out rooms for team activities. Overhead projector, flipcharts.
Format
- Presentation
- Written Exercises
- Interactive Activities
Objectives
After this course a student should be able to
- Differentiate between different management roles
- Recognize different management styles
- Set achievable and measurable goals
- Evaluate performance and provide constructive feedback
- Provide leadership in changing and challenging environments
- Conduct meetings effectively
- Encourage participation and invoke enthusiasm
Course outline
- Introduction
- Management Roles
-
Executive and line management
- Team and project management
- Management Styles
-
Organizational models and cultures
- Different styles of management
- Management by Objectives
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Setting measurable and achievable goals
- Monitoring and evaluating performance
- Providing constructive criticism
- Delegation
-
Assigning roles and responsibilities
- Initiating projects and tasks
- Intervention
- Mentoring and Coaching
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Effective mentoring
- Coaching techniques
- Leadership
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Team and other forms of leadership
- Motivating and encouraging enthusiasm
- Regulations and Guidelines
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Proactive management of policies and guidelines
- Documentation and audit trails
- Useful Management Techniques
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Time management and planning
- Addressing people problems
- Handling difficult situations
- Conclusion
