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Business Skills Training Overview
This course will assist you in understanding and implementing strategies that will help to manage conflict effectively.
Course Objective:
You will identify the sources of conflict and how to manage conflict effectively.
Delivery Method:
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities
Target Student;
Any business professional who encounters conflict in the workplace
Hardware Requirements
- Pentium 90 MHz or higher processor, or Macintosh PowerPC.
- Screen resolution of 800 x 600 set to 256 colors.
Software Requirements
- Microsoft Windows® 95, Windows® 98, Windows® 2000, Windows® Me, Windows® NT 4.0, Windows® XP Home Edition, or Windows® XP Professional.
- Microsoft Internet Explorer 5.0x, 5.5, 6.0; or Netscape Navigator (excluding 6.0 and 6.1).
- Apple QuickTime 5.0 or higher; Macromedia Flash Player 6.0.79 or higher; or Macromedia Shockwave 7.0.2, 8.0, 8.5, 8.5.1 or higher.
- Adobe Acrobat Reader 6.0 or higher.
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Performance-Based Objectives
Upon successful completion of this course, students will be able to:
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develop skills to assess a conflict situation and monitor your reaction to the conflict.
- utilize effective communication techniques to manage conflict in a proactive manner.
- resolve conflict through identifying it's source, and determining and implementing the best solution.
Course duration
0.5 Days
Business Skills Training outline
Lesson 1: Recognizing Conflict
- Topic 1A: Identify Your Personal Reaction to Conflict
- Topic 1B: Develop a Healthy Attitude Toward Conflict
- Topic 1C: Assess the Situation
- Topic 1D: Avoid Conflict Escalation
Lesson 2: Responding to Conflict
- Topic 2A: Actively Listen
- Topic 2B: Communicate Effectively
- Topic 2C: Respond to Negative Tactics
Lesson 3: Resolving Conflict
- opic 3A: Identify the Source of the Conflict
- Topic 3B: Determine the Best Solution
- Topic 3C: Implement the Solution
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