This course is provided by Wintrac.
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Overview
This interactive workshop describes techniques for facilitating the change process. It helps to modify long-standing IT (information technology) organizational paradigms, examines types of change, and allows participants to explore the behaviors and feelings of those experiencing change. Role-playing activities assist participants in becoming agents for change.
Prerequisites
Participants who are unfamiliar with current technology trends should attend the Multi-Tier Client/Server Technical Overview.
Audience
IT managers and professionals at all levels.
Maximum number of participants: 12
Course duration
2 Days
Classroom Requirements
Room set up as horseshoe and large enough for team activities, or with break-out rooms for team activities. Overhead projector, flipcharts.
Format
- Presentation
- Written Exercises
- Interactive Activities
Objectives
After this course a student should be able to
- Identify the causes of change in their companies
- Describe types of change
- Describe alternative organizational, process, and technology models
- Develop plans for person and work group change
- Handle resistance to change
Course outline
- Introduction
- Drivers of Change
-
Causes of change
- Business, organizational, and technology drivers
- Identify significant changes
- Identify drivers of change
- Types of Change
-
Scale and dimensions of change
- Impact of change
- Time frames for change
- Technology, Organizational, and Process Models
- Technology models
- Organizational models
- Process model
- Planning and Managing Change
- Planning for change
- Managing change
- Resistance to Change
- Group and individual dynamics
- Techniques for facilitating change
- Conclusion
