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Business Skills Training Overview
You're the manager of a team of people from different generations and you need them to cooperate, collaborate, and deliver maximum performance.
Courses Objecties:
You will recognize how generational differences affect your team's performance and conduct, and you will change problematic behavior, leverage generational assets, and hire and retain members of a specific generation to complement your team.
Prerequisites
There are no prerequisites for this course.
Delivery Method:
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities
Target Student;
Managers of multigenerational teams who need to resolve problems and lead their members to deliver peak performance.
Target Student;
- A Pentium® III with 500 MHz (or better), or Macintosh® Intel-based or PowerPC G4 (or better) processor.
- At least 512 MB of RAM.
- A monitor capable of 1024 x 768 screen resolution and 32-bit color display.
Platform Requirements
- Microsoft® Windows Vista®, Windows® XP (Professional or Home Edition), Windows 2000, or Apple® Mac OS® X 10.4 (or higher).
Software Requirements
- Microsoft® Windows Vista®, Windows® XP (Professional or Home Edition), Windows 2000, or Apple® Mac OS® X 10.4 (or higher).
- Microsoft® Internet Explorer® 7 (or higher), Mozilla® Firefox® 2 (or higher), or Apple® Safari® 2 (or higher), with pop-up blocking turned off.
- Adobe® Flash® Player 8 (current version recommended).
Performance-Based Objectives
Upon successful completion of this course, students will be able to:
- handle intergenerational workplace issues.
- promote the capabilities of multigenerational teams.
Course duration
1 Day
Business Skills Training outline
Lesson 1: Handling Intergenerational Workplace Issues
- Topic 1A: Map Your Own Generational Attitudes
- Topic 1B: Reinforce Performance Expectations
- Topic 1C: Communicate Effectively with Your Team
- Topic 1D: Motivate Your Team
Lesson 2: Promoting the Skills of Multigenerational Teams
- Topic 2A: Adapt to Multigenerational Teams
- Topic 2B: Maximize the Potential of Generations
- Topic 2C: Collaborate with Generations
- Topic 2D: Coach Generations on Your Team
- Topic 2E: Interview Multigenerational Job Candidates
- Topic 2F: Retain Intergenerational Employees
Appendix A: Negotiation Matrix
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