Lotus Training : Lotus Notes 6 Administration and Support

During this course you install and configure the Lotus Notes client to access Domino Servers for both general database and mail access. You will also learn to deal successfully with some of the more challenging support issues.

This is an intensely practical course, offering significant hands-on experience with the Domino Administrator and Notes client software.

Lotus Training Learning Objectives

In this course, you will learn how to:

Create an Organizational Unit Certifier ID and configure it for ID/password recovery and alternate language names

Install, set up, and configure clients for single, multiple, and roaming users

Define explicit and organizational policies and Registration, Setup, Desktop, Archiving, and Security Settings policies

Create groups to manage Notes users in Server and database security access lists and mail addressing

Configure basic mail in a single-Server/single-Notes Network domain

Set mail database quotas and configure mail archiving

Counter virus and rogue code threats to the Notes client

Track active Notes client users to ensure license compliance

Upgrade Notes software using Upgrade By Mail and Notes Smart Upgrade

Deploy custom Welcome Pages, Bookmarks, and files using policies

Enforce passwords and password changes during User authentication

Use the Administration Process to automate user identity changes and to recertify expired certificates

Recover a lost User ID or forgotten password using Password Recovery

Solve Notes network connectivity problems and configure Notes to be used by remote and mobile users.

Lotus Training Audience

This course is part of a series of courses. Follow these paths to master all aspects of the Domino Server, Domino Administrator, and the administration of Lotus Notes and browser clients:

Courses later in the series assume that you have mastered the content of earlier courses.

This course is designed for Domino administrators who are responsible for supporting Lotus Domino Servers and Notes Clients and who are proficient Notes 6 users.

Though not required, it is recommended that you have also:

Installed and configured a Domino 6 Server

Taken the Lotus Domino 6 Administration Basics course or have the equivalent knowledge.

Parts of this course are also recommended for Help Desk employees, depending on their responsibilities. The primary course for Help Desk employees is the full 2-day presentation of the Lotus Notes 6 User Essentials course to gain an in-depth understanding of how Notes is used on a day-to-day basis.

Lotus Training Course duration

4 days

Lotus Training Course outline

Topic 1: Quick Tour of Domino Administrator
	Start Domino Administrator Startup page User interface Sequence to use Domino Administrator Administration Preferences Get Administrator Help
Topic 2: Prepare Certifier
	Task 1: Organizational identity Advantages of Organizational Units Disadvantages of Organizational Units Register users with Organization Certifier Create OU Certifier from O Certifier Create OU Certifier from OU Certifier Certifier ID or Certificate Authority Process? Exercise: Create OU Certifier ID Task 2: Password/ID recovery ID/Password recovery Step 1: Create Mail-In Database ID/Password recovery Step 2: Edit Recovery Information Exercise: Edit Recovery Information Task 3: Alternate language support Add alternate user name
Topic 3: Prepare to Register Users
	Task 1: Guarantee name uniqueness Task 2: Group membership Exercise: Create group Task 3: Give access to the Domino Directory and servers Task 4: Create Certification Log Task 5: Define Policies and Settings Explicit vs. Organizational policies Settings documents Registration Settings policy Exercise: Policy and Registration settings Task 6: Set Administration preferences Advanced Options Exercise: Set Administration Preferences Windows directory integration
Topic 4: Register Users
	What is user registration? The role of a Person document No user count limitations Sources for users to register Register Person dialog box Basics tab Mail tab Address tab ID Info tab Groups tab Roaming tab Other tab Exercise: Register user Registration Queue Options button Views button Name conflicts Register users from a text file Registration text file contents Batch registration NOTES.INI variables
Topic 5: Notes Client Installation and Setup
	Minimum platform requirements Connection requirements Install Notes client software Single/Multiple User Install Data directory Client choice Reboot client Results Exercise: Notes client installation Setup policy settings Exercise: Notes client Setup Other Policy settings
Topic 6: Client Security
	Viruses Anti-Virus software Macro viruses Notes security mechanisms Disallow stored forms Disable all code from running Client Execution Control Lists (ECL) Design signatures Exercise: Clear and modify ECL Administrator control over ECLs Administration ECL Admin ECL in the Security Settings policy document Mail access View attachments Encrypt replica databases on laptops Replica encryption in the Desktop Settings policy document Notes mail security Force encryption of incoming mail at the Server Mail Security in the Desktop Settings policy document Domino Router Controls Encrypt port traffic Password cracking Smartcards Security settings in User Preferences Security settings in Location document Automatic logout
Topic 7: Basic Notes Mail
	Domino Domain Domino Named Networks Notes mail system architecture Location document Mail transfer and delivery Exercise: Test mail delivery Server-based mail troubleshooting Web access to mail Exercise: Access mail via browser
Topic 8: Mail Database Management
	Problem 1: Accidental Mail database deletion Recovering a deleted Mail database Problem 2: Accidental message deletion Problem 3: Exceed file size quota Shared attachment database Programmatic control over message size Mail archive Configure local archiving Routine message archive Recover an archived message Archive Logs database
Topic 9: License Compliance
	Certification Log Server\Licenses view License tracking
Topic 10: User ID Changes
	Administrator access requirements Procedure 1: Rename user (Administrator initiated) Exercise: Rename user Procedure 2: Rename user (User initiated via Notes mail) Procedure 3: Move user to different Organizational Unit Procedure 4: Recertify User ID (Administrator initiated) Exercise: Recertify User IDs Procedure 5: Recertify User ID (User initiated) Procedure 6: Recertify expired User ID Procedure 7: Delete user Procedure 8: Lockout user from Servers Procedure 9: Rename or delete Group User ID responsibilities ID file problems
Topic 11: Password Control
	Default password behavior Password strength Enforce password Enable password verification and expiration How password verification and expiration work Password verification and expiration anomalies User realizes password is compromised Lockout User ID Compare public keys Windows NT/2000 server password synchronization Internet password synchronization
Topic 12: User ID and Password Recovery
	Problem 1: Lost User ID Problem 2: User ID file is deleted by user Set recovery information after registration Recover deleted User ID Exercise: Recover ID file Problems with password recovery Problem 3: User forgets ID password Problem 4: User ID password is compromised
Topic 13: Multi-User PCs and Roaming Users
	Solution 1: Decrease the Notes footprint Solution 2: Enable multiple users Solution 3: Enable roaming Single-user installation roaming Using roaming Home-baked roaming
Topic 14: Notes Software Updates
	Three ways to upgrade Notes software Client version reporting Upgrades are safe Upgrade by (Notes) Mail Notes Smart Upgrade from 6.x to 6.x COMPACT utility CONVERT utility Seamless mail database upgrade
Topic 15: File, Bookmark, Welcome Page Deployment
	Deploy replica databases Deploy Mobile Directory Catalog Deploy Bookmarks Deploy custom Welcome Pages Working in Advanced Mode to create new Welcome Pages Deploy custom tips of the day
Topic 16: Policy-Based Management
	Setup Profiles Things you cannot control with policy settings Explicit or Organizational policies? Default Explicit policy for user registration Assign Explicit policy during user registration Assign Explicit policy tool Policy Synopsis tool Policy hierarchies Inheriting settings assignment Policy Viewer Inherit and enforce specific settings in a policy hierarchy
Topic 17: Notes Connectivity via LAN
	Network configuration overview Basic connectivity Operating system configuration Protocol connectivity Router paths NotesCONNECT Port settings in Notes Connection problems at Startup? Location document Connection document Automatic Connection document Trace Connections from Notes How Notes locates a Domino Server Role of Home/Mail Server Exercise: LAN connectivity Notes connects but Domino refuses you
Topic 18: Notes Connectivity via Modem
	Ways to connect via modem Install modem hardware Exercise: Simulate adding modem in Windows 2000 Windows Dial-Up Networking overview Information you will need for DUN Notes Port settings Notes Direct Dialup overview Configure modem for Notes Direct Dialup Notes Client Configuration Wizard Proxy Servers and HTTP tunneling Location documents Switching locations Common Location Dial Modifiers Advanced Location settings Connection documents One Connection, multiple Locations Summary: Connection and Location documents Connection for Home (Network Dialup) Location Exercise: Simulate DUN configuration of Connection Connection for Home (Notes Direct Dialup) Location Test your location and connection Phonebook database Domino Passthru Servers Passthru topology Client-side passthru configuration Server-side configuration Hunt group of Passthru Servers Server-side security Passthru authentication Passthru logging
Topic 19: Preparing for Mobile Use
	What mobile users need Two ways to work remotely Replication Create replica database copies Exercise: Create replica copies and replicate Setup/Desktop Settings policy Open the replica from a Bookmark Replicate databases Exercise: Replicate databases Replicator page Database replication tasks Call Entry/Hangup Entry tasks Schedule task High priority databases Enable the replication schedule Exercise: Scheduled replication Force Replicator page tasks Replication settings Advanced replication options Local free time system Personal Busytime database Add Busytime to the Replicator page Replication page options Replication Folders
Topic 20: Mobile Security
	User ID responsibilities Database security and replication Replicate or copy documents ACL attribute
Topic 21: Working Remotely
	Before you leave the office While you are in transit Travel across time zones When you get there Choose your location Work style When you receive Notes mail When Notes mail is transferred Keep replication times short Replication History Log file Back in transit When you return to the office Exercise: Simulate travel Schedule replication Miscellaneous tips for mobile client support Replication and accidental document deletion
Topic 22: Document Issues
	Problem 1: Form is not the document Alternate forms Manually change forms Automatically change forms Potential user confusion Problem 2: Replication conflicts Manual reconciliation Prevent conflict documents by design Exercise: Replication conflicts Problem 3: Reader list exclusions $Readers Recover private documents Exercise: Private documents that replicate Problem 4: Remove document from folder vs. delete document

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