Overview:
Change management is the art and science of guiding an organization and its people through the predictable transitions from current reality to a preferred future position. Change manifests in various forms with diverse results and emotions, but there are two things that you can count on: Change won’t go away; it will only increase and you and the people around you need to learn to embrace change. In this program you will taught identify different reactions to change so that you will be better prepared to help employees through it. You will design a plan to help others through change and apply that plan by aligning systems and structures within your organization to better meet the needs of employees experiencing change.
Audience:
Leadership and Management Professionals
Prerequisites
None.
Course duration:
1 day
Course outline:
1. Effects of change
- What change looks like
- What in the world is changing?
- Change impact on culture vs. people
- What is the cost of failed organizational change efforts?
- How change is interpreted
- Personal response to organizational change
- Why change equals loss
- Learned helplessness vs. learned optimism
2. Change responses
- The spectrum of change responses
- The grieving cycle
- How change responses manifest at work
- Change resistance
3. Leading through change
- Who leads the change effort
- Roles of change leaders
- Careful of culture clash
- Eight reasons change efforts fail
- Leading vs. managing change
- Inspiring a shared vision
- Exploiting early successes
4. Anchoring the change
- Implicit contracts
- Getting buy-in
5.Communicating and reinforcing change
- Two views of organizational change
- Rate of change
- The nature of effective change communication
- The six phases of change communication
- Steps for communication major change
6.Organizational alignment
- Systems and structures
- Balancing security and significance
- Change resiliency
- Introduction to bounce back
- Defining bounce back
- Bounce back people
- Keys to resilience
- Adaptive and transformational change
- Resilience improvement action plan
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