This course is provided by Wintrac.
Wintrac
provides one stop shopping for all your IT training needs. Wintrac’s course
catalog of over two thousand courses includes courses on
New Manager Development
training
Description
Professionals often struggle with the best way to deliver constructive feedback to their employees or coworkers. Likewise, it can be very difficult to receive feedback on one’s performance without becoming defensive. This course will teach students how to utilize feedback to make themselves and their employees more productive, minimize conflicts and misunderstandings, and gain confidence in their ability to recognize their employees' needs and to communicate solutions.
Audience
Leadership and Management Professionals
Prerequisites
None.
Duration
1 Day
Course outline
1. Giving feedback
- What is feedback?
- Why is feedback important?
- Assessing yourself
- Starting with the easy part
- Giving constructive feedback
- What’s the “TRIC”?
- Incorporating your body language into your message
- Handling recurring problems
- Giving feedback practice
- Providing written feedback
- Giving feedback: A personal action plan
2. Receiving feedback
- Receiving feedback
- Avoiding emotional interpretations
- Receiving feedback: A personal action plan
- Practicing receiving feedback
