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Business Skills Training Overview
You will identify strategies for maintaining effective employee relations.
Course Objective:
Upon successful completion of this course, students will be able to:
- identify how to communicate to enhance employee relations.
- identify different ways to satisfy employees.
- learn about various employment laws and how to comply with them.
Target Student:
Managers and leaders at every level within the organization.
Prerequisites:
None.
Hardware Requirements
If you wish to use the overheads provided on the interactive CD-ROM, you will need to set up a computer for yourself. If time allows and you wish to use the business simulations provided on the CD-ROM in the classroom, you will need to set up a computer for each student participating in the class.
- A Pentium® III with 500 MHz (or better), or Macintosh® Intel-based or PowerPC G4 (or better) processor.
- At least 512 MB of RAM.
- A monitor capable of 1024 x 768 screen resolution and 32-bit color display.
Software Requirements
Each computer requires the following software:
- Microsoft® Windows Vista®, Windows® XP (Professional or Home Edition), Windows 2000, or Apple® Mac OS® X 10.4 (or higher).
- Microsoft® Internet Explorer® 7 (or higher), Mozilla® Firefox® 2 (or higher), or Apple® Safari® 2 (or higher), with pop-up blocking turned off.
- Adobe® Flash® Player 8 (current version recommended).
Course duration
1.0 Day(s)
Business Skills Training outline
Lesson 1: Communicating for Effective Employee Relations
- Topic 1A: Policies and Procedures
- Topic 1B: Communicate Effectively
- Topic 1C: Conduct Satisfaction Surveys
Lesson 2: Satisfying Employees
- Topic 2A: Resolve Disputes
- Topic 2B: Retain Employees Through Satisfaction
Lesson 3: Understanding Employment Laws
- Topic 3A: Examine Employment Laws
- Topic 3B: Comply with Employment Laws
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