Overview:
This Workshop is designed to help project managers (and others who need to communicate effectively with people in a workplace environment) identify the kinds of communications involved in organizing and managing a project. You'll learn what needs to be communicated in a project; strategies for project reporting (and how to keep the reports coming in - on time!); how to conduct meetings that actually accomplish something; and how to address project conflict.
Audience:
Project managers and others who need to communicate effectively with people in a workplace environment.
Prerequisites:
None. However, this Workshop will be more meaningful to participants who have had some project experience as either managers or project team members.
Topics:
- Identifying project communications
- Selecting the right means of communication
- Developing effective messages
- Project reporting and feedback
- Increasing meeting effectiveness
- Project conflict
Course duration:
1 day
Course Outline:
I. KINDS OF PROJECT COMMUNICATIONS
- GROUP EXERCISE: What are the different kinds of project communications?
II. WHAT IS COMMUNICATION ?
- or Better … WHY COMMUNICATE ?
III. COMMUNICATING EFFECTIVELY
- PLANNING YOUR COMMUNICATIONS - WHO-WHAT-WHEN-WHERE-WHY, plus HOW ?
- GROUP EXERCISE: Pro's & con's of different communication methods
IV. EFFECTIVE PROJECT REPORTING
- WHAT NEEDS REPORTING?
- 1. PROJECT STATUS REPORTING: Team members-to-project manager
- 2. PROJECT "EXCEPTIONS"
V. EFFECTIVE MEETINGS
- HANDOUT: Article: "Maintain Your Enthusiasm"
VI. PROJECT CONFLICT
- 1. KINDS OF CONFLICT
- 2. IS CONFLICT ALWAYS BAD
- GROUP EXERCISE: Identify "good conflict" vs. "bad conflict"
- 3. WHAT CAN (SHOULD?) YOU DO ABOUT CONFLICT?
VII. PROJECT CONFLICT EXERCISE: THE CRASS PROJECT
VIII. RECAP AND SUMMARY
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