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Effective Management
Business Skills Training Overview

The world of business is increasingly becoming centered about the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. This course will help you gain an understanding of the basic fundamentals of becoming an effective manager for your team.

Courses Objecties:

You will explore the fundamental concepts of effective management


Prerequisites

There are no prerequisite skills for this course; however, you might be interested in the following related courses: Problem-Solving Skills, Negotiating Skills, Business Presentations, Advanced Communication Skills, and Creating and Maintaining a Life Balance.


Delivery Method:

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities


Target Student;

Business professionals who are either at the managerial level, or are interested in becoming team leaders


Hardware Requirements

  • Pentium 90 MHz or higher processor, or Macintosh PowerPC.
  • Screen resolution of 800 x 600 set to 256 colors.
Software Requirements

  • Windows® 95, Windows® 98, Windows® 2000, Windows® ME, Windows® NT 4.0, Windows® XP Home Edition, or Windows® XP Professional.
  • Microsoft Internet Explorer 5.0x, 5.5, 6.0; or Netscape Navigator (excluding 6.0 and 6.1).
  • Adobe Acrobat Reader 6.0 or higher; Apple QuickTime 5.0 or higher; Macromedia Flash Player 6.0.79 or higher; or Macromedia Shockwave 7.0.2, 8.0, 8.5, 8.5.1 or higher.
  • Turn off pop-up blocking. (Windows XP with Service Pack 2 Internet Explorer users only).
Performance-Based Objectives

Upon successful completion of this course, students will be able to:
  • determine the roles that a manager must fill on a team, and explore the key areas of personal development.
  • discover how to detect silent messages through body language and other means of nonverbal communication. You will also bolster your listening skills through active listening.
  • discover ways of identifying problems, prioritizing problems, and implementing solutions effectively.
  • empower your workgroup through delegation and coaching.
  • discover the stages of team development and examine the need for regular team meetings.
Course duration

1 Day


Business Skills Training outline

Lesson 1: Developing as a Manager
  • Topic 1A: The Role of an Effective Manager
  • Topic 1B: Personal Skills Development
Lesson 2: Communicating Successfully
  • Topic 2A: Speak Without Talking
  • Topic 2B: Manage Better By Listening
  • Topic 2C: Assert to Achieve
Lesson 3: Creating Successful Solutions
  • Topic 3A: Identify the Core Problem
  • Topic 3B: Solve Problems Creatively
  • Topic 3C: Implement Solutions Decisively
Lesson 4: Empowering Your Workgroup
  • Topic 4A: Delegate For Results
  • Topic 4B: Coach for Achievement
  • Topic 4C: Evaluate Staff Performance
Lesson 5: Cultivating Great Teams
  • Topic 5A: Create an Invincible Team
  • Topic 5B: Inspire Team Success
  • Topic 5C: Team Briefings for Success
  • Topic 5D: Resolve Conflicts Positively
Appendix A: Project Roles

Appendix B: Updated Team

Appendix C: Delegating for Results—Task List

Appendix D: Email Conflict
Please contact your training representative for more details on having this course delivered onsite or online

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