Overview:
This instructor-led course explores diversity in the workplace. It begins by examining the various aspects of diversity, defining diversity and guiding students through a look at the components of diversity that they personally bring with them. The impact of perception is also examined. Stereotypes are identified and defused through an experiential exercise. Techniques to manage conflict successfully, communicate with respect, confront others who do not appreciate a diverse workplace and handling sensitive situations are examined.
Audience:
Managers or HR Professionals
Prerequisites
None.
Course duration:
Half day
Course outline:
1. Learning about diversity
- Defining diversity
- Creating a climate for diversity
- The primary and secondary dimensions of diversity
- The history of diversity
- Why diversity is important
2. Understanding yourself and your workplace
- Examining the impact of diversity in your workplace
- Assessing diversity levels
- Examining awareness
- Determining the known and the unknown
- Identifying preferences
- Examining styles and differences
- Acknowledging the differences
- Reducing misunderstandings
- Diffusing stereotypes
- Defining stereotypes
- Defusing stereotypes
3. Managing issues of diversity
- Building bridges
- Improving your workplace
- Communicating about diversity with respect
- Managing issues
- Handling sensitive situations
- Determining conflict styles
- Valuing a vision of diversity
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