|
|
|
|
|
|
CompTIA Training Overview
You will acquire the essential skills and information you need to set up, configure, maintain, troubleshoot, and perform preventative maintenance of the hardware and software components of a basic personal computer workstation. You will also demonstrate appropriate sales and communication techniques.
CompTIA Training Prerequisites
Basic end-user experience with personal computers and personal computer software is highly desirable.
CompTIA Training Audience
The CompTIA® Strata™ Fundamentals: IT Technology for Sales course is targeted towards individuals with basic end-user computer skills, an interest in computer technology, and an aptitude for work in a sales or customer service-oriented job role, who are either completing their secondary education, or who are seeking a job change and considering the pursuit of a career as a sales representative in the field of computer technology. The CompTIA® Strata™ Fundamentals: IT Technology for Sales exam is designed for the candidate desiring to obtain knowledge of computer applications, peripherals and networking technologies, as well as customer relationship, sales and communication skills.
CompTIA Training Course duration
5 days
CompTIA Training Hardware Requirements
Each student and the instructor will require one desktop computer. You will also need to provide other hardware items for students to install; wherever possible, provide enough components so that each student has the chance to install each device. The following are the specifications for the desktop computers, as well as a list of other hardware items you will need to provide.
- Desktop computers should be ATX-based systems with PCI-e slots. The system should also include the following ports: parallel, VGA, PS/2 keyboard port, PS/2 mouse port, serial, USB, and, if possible, sound ports including Line In, Line Out, and MIC. Any additional ports are a plus. Desktop computers should also have bootable DVD-ROM drives.
- All computers should be 1 GHz Intel® Pentium® systems or higher.
- All computers should have 40 GB hard disks or larger.
- All computers should have 2 GB of RAM or more.
- All computers should have a keyboard and mouse.
- All computers should have a 800 x 600-capable display adapter and monitor.
- All computers should have network adapters and appropriate network cabling.
- Provide printing devices of your choice. You may want to have different printer types, such as laser printers and inkjet printers, if available.
- The instructor's computer should have a projection system so the students can follow activities and demonstrations and the instructor can display the course slide presentation.
- Each student should have a basic computer toolkit including an anti-static wrist strap, screwdrivers, tweezers and other small tools, and a multimeter. You may wish to provide other sample tools to the students, such as a power supply tester, masking tape, and pens.
vEach lab station should have a cleaning kit that includes monitor cleaning wipes, keyboard cleaning wipes, lint-free cloths, rubbing alcohol, cotton swabs, a lens cloth, window cleaner, toothpicks, a paint brush, a compressed air canister, and a computer vacuum.
- A classroom Internet connection.
- Each PC should contain the following internal devices that students can remove and reinstall, examine for troubleshooting purposes, or use to perform maintenance techniques: a hard disk; memory modules; a power supply; one or more adapter cards; and a cooling system.
- If the computers do not have integrated sound support, install sound cards.
- Provide a multimedia device of some type for students to install.
- Provide the appropriate cabling for all devices.
- Provide as many other samples of different types of computer components as possible to display for the students. This can include adapter cards for various bus types; SCSI, PATA, and SATA storage devices; a variety of ports and cables; USB devices or hubs; multimedia devices such as digital cameras or microphones; gaming devices such as joysticks; various network cables and connectors; different display device types; different printer types; modems, motherboards, CPUs, and chipsets; portable drives, and so on. Although you cannot work hands-on with every conceivable type of PC component within the confines of the classroom, the more different component types students can see and handle, the more beneficial their learning experience will be.
- Some activities and labs might require or suggest additional materials, so be sure to review the activity-specific setup requirements throughout the course prior to teaching this class
CompTIA Training Software Requirements
Each computer requires the following software:
- Microsoft® Windows Vista® Business with appropriate licenses. This will be installed during the initial classroom setup.
- Classroom Internet access. Configure Internet access and TCP/IP settings as appropriate for your classroom environment.
- Windows Vista Business Service Pack 1 or later and all the current security patches. The setup instructions and classroom activities assume that you will obtain these through an Internet connection. Otherwise, you must download all current Windows Vista Business critical updates to installation CD-ROMs and have those available to the students to complete the operating system setup.
- Device drivers and software manuals for each device the students will install. You should be able to obtain this live from the Internet during class; if not, you can download the drivers and burn them to CD-ROMs or place them on a network share, or provide the manufacturers' original disks.
CompTIA Training Course Objectives
Upon successful completion of this course, students will be able to:
- identify basic computer concepts and components.
- identify various computer peripherals.
- identify the characteristics of portable computing devices and media players.
- set up a basic PC workstation.
- manage basic PC software.
- describe the technologies used in computer networks.
- describe personal computer security threats and security measures to prevent attacks on computer systems.
- demonstrate appropriate IT sales and customer service techniques.
- perform maintenance of computer components using preventative maintenance techniques.
- maintain and troubleshoot a basic PC workstation.
- identify and implement green IT techniques.
CompTIA Training Course outline
- Lesson 1: Getting Started with Computers
- Topic 1A: Computer Basics
- Topic 1B: System Board Components
- Topic 1C: Storage Devices
- Lesson 2: Computer Peripherals
- Topic 2A: Input Devices
- Topic 2B: Display Devices
- Topic 2C: External Devices
- Lesson 3: Portable Computing Devices and Media Players
- Topic 3A: Portable Computing Devices
- Topic 3B: Media Players
- Lesson 4: Setting Up a Basic PC Workstation
- Topic 4A: Personal
Computer Connection Methods
- Topic 4B: Connect Display Devices
- Topic 4C: Connect Input Devices
- Topic 4D: Connect External Devices
- Topic 4E: Start the Computer
- Lesson 5: Working with Software
- Topic 5A: Identify Installation Requirements
- Topic 5B: Install Software
- Topic 5C: Identify Operating System and Software Upgrade Issues
- Lesson 6: Network Technologies
- Topic 6A: Computer Network Basics
- Topic 6B: Wireless Networks
- Topic 6C: Internet Connectivity
- Lesson 7: Personal
Computer Security Concepts
- Topic 7A: Malicious Software
- Topic 7B: Personal Computer Security Measures
- Lesson 8: Sales and Communication Skills
- Topic 8A: Professionalism
and Communication
- Topic 8B: Solutions Offering Delivery Requirements
- Lesson 9: Preventative Maintenance Techniques
- Topic 9A: Prevent Electrical Hazards
- Topic 9B: Perform Preventative Maintenance
- Lesson 10: Maintaining and Troubleshooting a Basic PC Workstation
- Topic 10A: Back Up and Restore Data
- Topic 10B: Use Operating System Utilities
- Topic 10C: Troubleshoot Common Hardware and Software Issues
- Lesson 11: Green IT Fundamentals
- Topic 11A: Green IT
- Topic 11B: Reuse and Dispose of Materials
Appendix A: Mapping
Course Content to the CompTIA® Strata™ Fundamentals: IT Technology
for Sales Exam Objectives
Appendix B: CompTIA®
Strata™ Fundamentals: IT Technology for Sales Acronyms
|
|
|
|
|
