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Leadership Development training
Overview:
Do manners matter? You bet. A company without common courtesies experiences more employee turnover, more EEOC expenses and more time spent on paperwork related to complaint issues. On an individual level, when you don’t use manners and common courtesy, it shows a lack of consideration and professionalism. People then make judgments about you regardless of your abilities. This program provides guidelines for common business etiquette, how to show respect for yourself and others, how to establish positive connections with anyone, and how to choose polite and positive responses to rude behavior.
Audience:
Individuals interested in increasing their professionalism and creating a better, more pleasant working environment.
Prerequisites
None.
Course duration:
1 day
Course outline:
1. Manners and Courtesy Matter
- Etiquette and professionalism go hand-in-hand
- Setting expectations
2. Respect Yourself
- Control what you can
- Why bother?
- Creating boundaries
- Dealing with people who stress you out
- Saying “no” diplomatically
3. Respecting Others
- Your esteemed colleagues
- Making a good first impression
- Keeping your cool when a customer is hot
- Interacting with people who have disabilities
- Show consideration for property
4. Building Rapport and Making Connections
- Human connections
- Positive language
- Listen up
- The power of what is not said
5. Building Better Relationships
- Actions speak loudly
- Interrupting
- Being king of the world
- Who is right and who is wrong
6. Taming Technology
- Voice mail
- The telephone
- Voice mail
7. How to be Respected and Respectful Manager
- Do you have what it takes?
- Humor
- Encouraging employees
- Develop trust
- Mistakes that cannot be overcome
8. Getting Personal at Work
- Boss or friend?
- Sharing personal information
- Workplace dating
