Overview:
Understanding business process, pain points, and opportunities for improvement is everyone’s job, even
if your title isn’t “business analyst”. Being able to create efficiencies, reduce costs, and effectively
communicate are professional skills that can be used in any position. This 2-day Business Analysis for
Non Business Analysts course will help participants sharpen their ability to think critically, look at the
big picture as well as drill down into the details. They will learn how to properly initiate, analyze and
develop a conceptual design within a 2 day timeframe. Replete with both “hard” and “soft” skills, this
course builds a sound strategy for analyzing business processes and demonstrates how to apply concepts
and practical techniques within the context of an experiential learning environment.
Audience:
Those who need to learn practical systems thinking: project managers, decision makers,
team leads, managers, information technology (IT) professionals, or other business professionals.
Prerequisites
None
Course duration:
2 days
Course outline:
1. Introduction
- Define Business Analysis and what it
means in today’s environment
- Recognize the System Development Life
Cycle and various approaches
2. Enterprise Analysis
- Define Enterprise Analysis and state its
purpose
- Identify the types and sources of
information useful in this level of
analysis
3. Defining the Project Scope
- Define the current issues and future
benefits of the new system
- Identify the functional areas and
stakeholders impacted by the
issues
- Define the preliminary project scope and
objectives
4. Procedure Analysis
- Define key terms important to procedure
analysis
- Analyze a written procedure and
associated forms and reports
- Discuss key components and the
importance of process modeling
- Create an activity diagram also
known as a swim lane
diagram
- Decompose activities into further
details using a process
script
5. Interviewing
- Recognize the importance of
stakeholder involvement
- Understand the best techniques
for preparing and holding
an interview
- Discuss various questioning and
listening techniques
- Learn how to recognize and
capture stakeholder
requirements
- Experience interviewing key
stakeholders
6. Requirements, Assumptions
and Constraints
- Define effective requirement
practices and SMART
requirements attributes
- Identify stakeholder requirements
- Recognize assumptions and
constraints
7. Defining a Solution
- Manage the project scope boundaries
and change while defining a
solution
- Redesign process, systems, and
organization change
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