Problem Solving and Decision Making Techniques

This course is provided by Wintrac. Wintrac provides one stop shopping for all your IT training needs. Wintrac’s course catalog of over two thousand courses includes courses on Management Skills & Human Resources training

Overview

This 1-day course will help students to learn a rational process for problem solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.

Prerequisites

No previous formal knowledge or experience of Decision Making is required.

Course duration

1 Days

Course outline

Solving Problems

What is a Problem?
Steps in Defining a Problem

Brainstorming

Metaplan

Metaplan Equipment
Metaplan Technique

Your Mind Is Better Than You Think!

The 'Fishbone Diagram'

Force-Field Analysis

The Steps in Applying Force-Field Analysis

The Six Thinking Hats

Why Hats?
Use of the Hats Other Ideas for Solving Problems
Use all Your Senses
Switch Off - Let it Simmer
Use Music or Nature to Relax
Sleep on it

Decision Making

What is a Decision
The Decision Process
Style and Intuition
Systematic Approach
Intuitive Approach
Indecisiveness

Tools of the Trade

Decision Analysis

Group Decision-Making

Ten Decision Life-Savers

Please contact your training representative for more details on having this course delivered onsite or online

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