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Overview
In this course, you will learn the basics of using Microsoft Outlook 2002 as a communications tool. You will send and receive mail messages, use a calendar to schedule appointments, and coordinate business meetings with multiple participants. You will also keep track of personal and business contacts, and create task lists and notes to remind you of things that need to be done.
Course Objectives
You will use Outlook 2002 to send and receive mail messages, schedule appointments and meetings, maintain a list of contacts, keep track of tasks, and create reminder notes.
Prerequisites
To ensure your success, we recommend you first take the following course or have equivalent knowledge:
- Windows 2000: Introduction
Target Student
The target student for this course is an office professional who is familiar with the Windows environment and wants to use Microsoft Outlook to coordinate and manage mail, appointments, meetings, tasks, and notes.
Performance-Based Objectives
Upon successful completion of this course, students will be able to:
- address and compose a message, change the message format,
check the spelling and grammar and then send the message. You will also attach
a file to a message and send a message with voting buttons.
- open a message in your inbox, reply to it and forward it
to others. You will also print and delete messages.
- add an appointment and an event to your calendar, including
a recurring appointment, and assign a category to an appointment. You will
also print your calendar.
- schedule a meeting with multiple participants, reply to
meeting requests, and track meeting responses.
- add a contact to the contact folder and view the contact
list in different ways. You will also sort contacts and assign categories
to contacts. Finally, you will update contact information.
- add tasks to a task list and edit them as needed. You will
also assign categories to tasks and assign tasks to contacts.
- sort messages and find a specified message. You will also
organize your mailbox by creating additional folders and moving them around,
and deleting folders.
- create a note and move it to your desktop, assign a category
to a note, and assign a note to a contact.
Certification
Outlook 2002: Level 1 is one of a series of courseware titles that addresses Microsoft Office Specialist (Office Specialist) skill sets. The Office Specialist program is for individuals who use Microsoft's business desktop software and who seek recognition for their expertise with specific Microsoft products. Certification candidates must pass one or more product proficiency exams in order to earn Office Specialist certification.
Delivery Method
Instructor-led, group-paced, classroom-delivery learning model with structured, hands-on activities.
Course duration
1 Day(s)
Course outline
Lesson 1: Sending Messages
- Topic 1A: Compose
and Send a Message
- Topic 1B: Change Message
Format
- Topic 1C: Check Spelling
and Grammar
- Topic 1D: Attach File
to Message
- Topic 1E: Create and
Add A Signature to a Message
- Topic 1F: Send a Message
with Voting Buttons
Lesson 2: Checking
and Replying To Messages
- Topic 2A: Open a Message
- Topic 2B: Open Message
Attachment
- Topic 2C: Save Attachment
- Topic 2D: Reply to
Message
- Topic 2E: Print Message
- Topic 2F: Mark Message
Unread
- Topic 2G: Reply to a Voting Button Message
- Topic 2H: Recall a
Message
- Topic 2I: Delete a
Message
Lesson 3: Scheduling Appointments and Events
- Topic 3A: Add an Appointment
to the Calendar
- Topic 3B: Schedule
a Recurring Appointment
- Topic 3C: Assign a Category to an Appointment
- Topic 3D: Edit Appointment
- Topic 3E: Delete an
Appointment
- Topic 3F: Schedule
an Event
- Topic 3G: Print the
Calendar
Lesson 4: Scheduling
Meetings
- Topic 4A: Schedule
a Meeting
- Topic 4B: Reply to
a Meeting Request
- Topic 4C: Propose a
New Meeting Time
- Topic 4D: Track and
Update a Meeting
- Topic 4E: Cancel a
Meeting
Lesson 5: Using Contacts
- Topic 5A: Add a Contact
- Topic 5B: Sort Contacts
- Topic 5C: Find a Contact
- Topic 5D: Edit a Contact
- Topic 5E: Create a
Custom Category
Lesson 6: Creating
Tasks
- Topic 6A: Create a
Task
- Topic 6B: Update a
Task
- Topic 6C: Update Task
List
- Topic 6D: Assign Task to Contact
Lesson 7: Managing
Messages
- Topic 7A: Sort Messages
- Topic 7B: Create a
New Folder
- Topic 7C: Move Messages
Between Folders
- Topic 7D: Move Folders
- Topic 7E: Delete a
Folder
- Topic 7F: Search for
Messages
Lesson 8: Using Notes
- Topic 8A: Create a Note
- Topic 8B: Move a Note
- Topic 8C: Resize a
Note
- Topic 8D: Assign Contacts
to Notes
- Topic 8E: Assign Categories
to Notes
Appendix A: Microsoft
Office Specialist Program
Platform Requirements
- Windows 2000 Professional. This book was written using the Windows
2000 Professional operating system. Using this book with other operating systems
may affect how the activities work. Note: The manufacturer states that Microsoft
Office 2002 Professional with FrontPage will work with Microsoft Windows 98,
Microsoft Windows ME, and Microsoft Windows NT Workstation 4.0. Office 2002
Professional with FrontPage will not run on the Microsoft Windows 3.x, Microsoft
Windows NT 3.5x, or Microsoft Windows 95 operating systems.
Hardware Requirements
- Pentium 133 MHz or higher processor required for all operating
systems.
- 64 MB of RAM recommended minimum for Windows 2000 Professional;
in addition, you should have 8 MB of RAM for each application running simultaneously.
(Note: Memory requirements may differ for other operating systems).
- 600 MB of free hard disk space. (Under Windows 2000, at least
4 MB of space must be available in the registry.)
- Either a local CD-ROM drive or access to a networked CD-ROM
drive.
- A 3.5"-disk
drive.
- A two-button mouse, an IntelliMouse, or compatible pointing
device.
- VGA or higher resolution monitor; Super VGA recommended.
- An installed printer driver. (Printers are not required; however
each PC must have an installed printer driver to use Print Preview.)
- 9600 baud modem or higher. An Internet connection with access
to the World Wide Web is necessary to complete some tasks throughout the book.
FYI: Internet access may require payment of a separate fee to a service provider;
local charges may also apply.
- Microsoft Exchange Server required for collaboration functionality.
Software Requirements
- Microsoft Office 2002 Professional—see the Class Setup
Requirements for instructions.
- Microsoft Exchange, Internet SMTP/POP3, IMAP4, or other MAPI-compliant
messaging software required for e-mail features.
