This course is provided by Wintrac.
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ITIL training
ITIL Training Overview
In today's dynamic business climate, service outages cause real bottom line impact to the business. Mature ITIL RCV - Release, Control and Validation - processes are critical in enabling IT organizations to smoothly transition new and changed services into production, helping to ensure stability for IT and the Business. This RCV course provides the best practice knowledge required to build, test and deploy successful IT services.
Embedded into the course is our unique virtualization, Living the Lifecycle®. Woven through all of our ITIL Certification classes, it brings ITIL processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle® successfully enables active learning by encouraging participants to:
- Discuss and understand pure ITIL concepts
- Apply concepts to a “neutral” real world situation
- Learn different perspectives
- Reinforce examinable concepts
ITIL Training Learning Objectives
Upon successful completion learners will understand:
- Service Management as a Practice
- The Release, Control and Validation Processes:
- Change Management
- Service Asset and Configuration Management
- Knowledge Management
- Release Management
- Service Validation and Testing
- Evaluation and Request Fulfillment
- Business Value of Implementing each Process
- Objectives and Basic Concepts Related to Each Process
- Activities and Roles Involved and their Relationships
- Technology and Implementation Considerations
- Continual Service Improvement (CSI)
Course Certification
Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice, scenario-based questions, leads to the ITIL Intermediate Certificate.
Course duration
5 days
Diploma
We are licensed by the Commission for Independent Education, Florida Department of Education to offer IT Service Management Professional (ITSMP)® Diplomas. This course earns ITSMP® students credits (38 Hours) toward their Change Manager Diploma.
ITIL Training Prerequisites
Candidates for this course have:
- ITIL Foundation – obtained through ITIL V3 Foundation or Bridge Course
- 2 to 4 years IT Service Management experience
- Completed a minimum of 12 hours of personal study
Audience
The primary audience is:
- IT and Business Professionals, as well as Process Owners, requiring deep role-based knowledge of the RCV processes
- Individuals seeking to achieve the ITIL Master or ITIL Expert™ Certification
ITIL EXPERTTM
Earn 4 credits of the 22 required to achieve the ITIL Expert™ Certification.
PROJECT MANAGEMENT INSTITUTE (PMI®) PROFESSIONAL DEVELOPMENT UNITS (PDUs)
We are recognized by PMI® as a Global Registered Education Provider (R.E.P.). Learners who are Project Management Professionals earn 38 PDUs upon completion of this course
Instructors
As with all our Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™, RCV Certified and have completed our RCV Train-the-Trainer Program.
Course/Student Materials
- Five (5) Days of Instructor Led Education (30 Contact Hours)
- Learner Manual (excellent post-class reference)
- Study Aids and Sample Exams, Exam Preparation
- Participation in a Unique Series of Case Study-Based Exercises - Living the Lifecycle®
- In-Class Examination
- Note: The ITIL core library books are not included. Learners must bring their own copy of Service Transition to class and have access to the full suite
Delivery Methods
- Public Classroom
- Corporate Classroom
- Courseware Licensing
Course Logistics
- Prerequisite Certification must be Provided Prior to Class Start
- Contact Hours is 30
- Maximum Learners per Instructor is 18
- Traditional Classroom or U-shaped Seating Arrangement
- 2 break-out Rooms where Available - Whiteboard, Flipchart, Projector
