This course is provided by Wintrac.
Wintrac provides one stop shopping for all your IT
training needs. Wintrac’s course catalog of over two thousand courses includes courses on
ITIL training
ITIL Training Overview
Would you buy a product or service that did not include some type of warranty? Have you noticed that if the manufacturer/reseller/service provider doesn’t explicitly set the expectations, then you will form them for yourself. It is the same with the customers of your IT services. Either IT clearly sets the expectations, or end-users will develop them on their own.
During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet their customer’s requirements for availability, capacity, continuity and security. The ITIL Capability Course - Planning, Protection and Optimization (PPO) provides the best practice knowledge required to cost-effectively plan, deliver and manage the “warranty” processes to ensure that IT services are ‘fit for use’.
Embedded into the course is our unique virtualization, Living the Lifecycle®. Woven through all of our ITIL Certification classes, it brings ITIL processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle® successfully enables active learning by encouraging participants to:
- Discuss and understand pure ITIL concepts
- Apply concepts to a “neutral” real world situation
- Learn different perspectives
- Reinforce examinable concepts
ITIL Training Learning Objectives
Upon successful completion learners will understand:
- Service Management as a Practice
- Planning, Protection and Optimization Processes
- Availability Management
- Capacity Management
- IT Service Continuity Management (ITSCM)
- Information Security Management
- Demand Management
- Roles and Responsibilities
- Technology and implementation consideration
- Challenges, critical success factors and risks
Course Certification
Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice, scenario-based questions, leads to the ITIL Intermediate Certificate.
Course duration
5 days
ITIL Training Prerequisites
Candidates for this course have:
- ITIL Foundation – obtained through ITIL V3 Foundation or Bridge Course
- Recommended:
- 2 to 4 years IT Service Management experience
- A minimum of 12 hours of personal study
Audience
The primary audience is:
- IT/Business Professionals and Process Owners requiring deep role-based knowledge of the PPO processes
- Individuals seeking to achieve the ITIL Master or ITIL Expert™ Certification
ITIL EXPERTTM
Earn 4 credits of the 22 required to achieve the ITIL Expert™ Certification.
PROJECT MANAGEMENT INSTITUTE (PMI®) PROFESSIONAL DEVELOPMENT UNITS (PDUs)
We are recognized by PMI® as a Global Registered Education Provider (R.E.P.). Learners who are Project Management Professionals earn 38 PDUs upon completion of this course
Instructors
As with all our Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™, PPO Certified and have completed our PPO Train-the-Trainer Program.
Course/Student Materials
- Five (5) Days of Instructor Led Education (30 Contact Hours)
- Learner Manual (excellent post-class reference)
- Study Aids and Sample Exams, Exam Preparation
- Participation in a Unique Series of Case Study-Based Exercises - Living the Lifecycle®
- In-Class Examination
- Note: The ITIL core library books are not included. Learners must bring their own copy of Service Design to class and have access to the full suite
Delivery Methods
- Public Classroom
- Corporate Classroom
- Courseware Licensing
Course Logistics
- Prerequisite Certification must be Provided Prior to Class Start
- Contact Hours is 30
- Maximum Learners per Instructor is 18
- Traditional Classroom or U-shaped Seating Arrangement
- 2 break-out Rooms where Available - Whiteboard, Flipchart, Projector
