The ITIL® Planning, Protection & Optimization 5-day course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Planning Protection and Optimization of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

ITIL Training Audience

The ITIL® Planning, Protection & Optimization Capability course will be of interest to:

Individuals who have their ITIL® Foundation Certificate who want to purse the intermediate and advanced level ITIL® certifications.

Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management.

IT professionals involved in IT Service Management implementation and improvement programs.

A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners.

ITIL Training Prerequisites

Candidates for this course must:

Hold an ITIL® Foundation Certificate(holders of Foundation certificate from an earlier version of ITIL® , e.g.: ITIL v2, must pass the current ITIL® Foundation exam before attending this course)

There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable

It is also strongly recommended that candidates:

Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended.

Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management

It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.

Course duration

5 Days

ITIL Training Course outline

1. Introduction to Planning, Protection, and Optimization

• Processes
• Purpose, Objectives, and Value of Service Design
• Lifecycle within the PPO Context
• Scope and Flow of Service Design
• Service Requirements
• Business Requirements and Drivers
• Business Value of Service Design
• Comprehensive and Integrated Service Design
• Direction, Policy, and Strategy of Service Design
• Optimizing Design Performance
• Purpose and Objectives of the Design Coordination Process
• Scope of the Design Coordination Process
• Business Value of the Design Coordination Process