This course will teach you how to install, maintain, and troubleshoot computer components and systems and help to prepare you for CompTIA's A+ Certification Essentials exam (2006 Objectives). As a PC technician, you will be expected to support old and new systems, so it is important that you have a full understanding of legacy hardware, as well as the latest technologies
A+Certification Training Overview and objectives
By completing this course, you will also be assisted with entry into a career in ICT. This course will particularly benefit you in pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare you for other, similar technical support qualifications and act as a groundwork for more advanced training.
This practical “hands-on” course will teach you the essentials of installing and troubleshooting all types of PC hardware. On course completion, you will be able to:
- Describe PC support industry job roles.
- Perform preventative maintenance using approved tools and products.
- Assemble, disassemble, and upgrade PC and notebook components.
- Configure and update BIOS/CMOS.
- Troubleshoot, optimise, and upgrade hardware.
- Troubleshoot and maintain printers and scanners.
- Manage Windows using command line tools and edit the Registry.
- Use Remote Tools to maintain and troubleshoot systems.
- Use tools to recover or restore a damaged installation.
- Configure and troubleshoot local network and wireless connections.
- Configure and manage users, groups, and shared resources.
- Configure internet connections and browser security options.
A+Certification
The main aim of this course (when completed in conjunction with "A+ Certification Essentials") is to help to prepare you for one of CompTIA's A+ Certification Electives exams:
- 220-602 CompTIA A+ Certification IT Technician.
- 220-603 CompTIA A+ Certification Remote Support Technician.
- 220-604 CompTIA A+ Certification Depot Technician.
You will learn more about these different job roles in Module 1. A+ Certification is internationally endorsed and recognised as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis.
To obtain A+ Certification, you must pass both the 220-601 CompTIA A+ Essentials Exam and one of the electives listed above
A+Certification Training Audience
This course is intended for students wishing to qualify with A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.
This is the essential foundation course for newcomers to PC support and provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills.
The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s “A+ Certification” exams or other similar qualifications.
Prerequisites
You should have successfully completed the companion A+ Certification Essentials Support Skills (g166eng) course or have previous experience of PC support. It is recommended that you have the following skills and knowledge before starting this course:
- Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices.
- Install and configure basic peripheral devices.
- Identify types and characteristics of portable computers.
- Install and configure Microsoft Windows 2000 and Microsoft Windows XP.
- Perform basic PC maintenance and troubleshooting.
- Understand fundamental principles of securing IT systems and working safely.
- Communicate effectively with customers.
- Install and configure print and imaging devices.
- Understand fundamental principles of implementing LANs and internet access.
A+Certification Course Organization
This course book contains the study notes for you to refer to in class and to review at home as you prepare for the exam. The course is divided into several modules, each covering a different subject area. Each module is split into a series of units containing related topics for study. Each unit has a set of review questions designed to test your knowledge of the topics covered in the unit. Answers to the review questions are located in the companion volume. Throughout the course, there will be ample opportunity for you to learn through practical work. A series of ‘hands-on’ labs help to familiarise you with the concepts and technologies that are taught on this course.
The accompanying book contains a list of the CompTIA A+ certification objectives (and where in the study notes you can find useful material to prepare for each objective), tips for taking the CompTIA exams, the practical labs for you to complete in class, a glossary of terms and concepts used in computer support, and answers to the end of unit review questions.
A+Certification Training Course duration
5 Days
A+Certification Training Course outline
Module 1 - PC Support Industry
- Unit 1 - PC Support Industry
- Enterprise Technicians
- Remote Support
- Depot Technicians
- Problem Management
- Quality Assurance
- Summary - PC Support Industry
Module 2 - Configuring and Troubleshooting the OS
- Unit 1 - Using the Command Prompt:
- Command Prompt and Text Editors
- Navigating Directories at the Command Prompt
- File Management using a Command Prompt
- Unit 2 - System Management Tools:
- Options for Deploying Windows
- Microsoft Management Console
- Remote Utilities
- Windows Registry
- Unit 3 - System Recovery: System Restore
- Recovery CD/Partition
- Emergency Repair
- Data Backup
- Summary - Configuring and Troubleshooting the OS
Module 3 - Network Support
- Unit 1 - Connectivity and Client Options:
- TCP/IP
- Configuring Network Properties
- Configuring Wireless Connections
- Configuring Client Options
- Unit 2 - Sharing Resources:
- Local and Domain User Accounts
- Creating User Accounts
- Planning and Implementing Groups
- Setting Share Permissions
- NTFS Folder and File Permissions
- Encrypting Files and Folders
- Auditing
- Unit 3 - Internet Standards and Applications:
- Overview of the Internet
- The Development of the Internet
- Internet Services
- The World Wide Web
- Electronic Mail (Email)
- Newsgroups (Usenet)
- File Transfer Protocol (FTP)
- Telnet
- Instant Messaging
- Virtual Private Networks
- Domain Names
- Uniform Resource Indicator
- Internet Email Addresses
- Unit 4 - Configuring Internet Access:
- Accessing the Internet
- Web Browser Security
- Unit 5 - Network Maintenance and Troubleshooting:
- Troubleshooting Networks
- Testing TCP/IP
- Summary - Network Support
Module 4 - PC Maintenance and Troubleshooting
- Unit 1 - PC Maintenance:
- Electricity
- Maintenance Toolkit
- Hazards
- Preventative Maintenance
- Maintaining Display Devices
- Maintaining Disk and Tape Drives
- Cleaning Inside the Case
- Power Problems
- Unit 2 - Installing and Removing Hardware:
- Disassembling a PC
- Removing Peripheral Devices
- Removing Storage Devices
- eassembling the PC
- Adding and Removing Notebook Devices
- Unit 3 – BIOS:
- Functions of BIOS
- BIOS/CMOS Setup Programs
- System Resources
- Plug-and-Play
- Unit 4 - Troubleshooting and Diagnostic Hardware and Software
- Unit 5 - Maintaining Printers and Scanners:
- Dot Matrix Printers
- Inkjet Printers
- Laser Printers
- Other Printer Types
- Scanners
- Installing, Maintaining, and Upgrading Printers and Scanners
- Printer Troubleshooting
- Configuring and Troubleshooting Scanners
- Summary - PC Maintenance and Troubleshooting
